Guest: Rob Posner, CEO of NewDay USA, a leading mortgage company serving America’s veterans, service members, and their families.
Episode in a Tweet: This mortgage company's in-house "university" trains top talent to deliver pandemic-proof customer service.
Quick Background: A generation ago, why were aspiring communication pros desperate to work at CBS? Why was Ogilvy top of the list for young advertisers? Why did IBM and Hewlett-Packard hoard top talent in the tech and sales sectors?
These companies weren't just industry leaders. They were leaders because of their legendary training programs. The best college graduates knew that once they'd "graduated" from those programs, they'd have the skills to excel either in-house or just about anywhere else they wanted to work.
Of course, CEOs who make training central to their culture are the biggest beneficiaries of this kind of investment in talent-building. On today's show, Rob Posner explains how NewDay USA recruits, trains, and develops an exceptional workforce.
Guest: Rekha Skantharaja, the CEO of Tangram Insurance Services and a member of YPO.
Episode in a Tweet: Strong leaders draw on their feelings and experiences to "arrive ready" when faced with adversity.
Quick Background: As the calendar flips over to 2021, COVID-19 vaccines are starting to roll out across the U.S. It's looking more and more likely that life and business might start to feel normal again by the second half of next year.
So ... What's next?
Even if we are able to put the pandemic in the rearview mirror soon, experienced CEOs know that the next major roadblock is just around the corner. Is your business ready to pivot and accelerate through a coming disruption? Is your culture strong enough to absorb a sudden personnel change? Will you be able to lead your company effectively if a personal problem puts new demands on your time and emotional well-being?
On today's show, Rekha Skantharaja describes how she has learned to "arrive ready" for any challenge. She also talks about how being open about her personal challenges has helped her to develop into a more inspiring and relatable leader.