Guest: Sally Hurley, CEO of VIPdesk, a global leader in remote customer service. Sally is also a client of CEO Coaching International.

Overview: Much of the focus on the AI revolution has been on how businesses can streamline operations and execute certain key tasks around the clock. But any AI implementation that isn't improving the efficiency and quality of your customer experience is going to be a downgrade, no matter how fancy your tech stack is.

On today's show, Sally Hurley explains how to zero in on the unique balance between AI automation and human connection that will Make BIG Happen for your company.

Guest: Jen L'Estrange, Founder & CEO of Red Clover, which offers large-scale, strategic and operational Human Resources support that’s accessible to small businesses.

Overview: When it comes to comp, money is rarely enough -- especially for top talent. The best workers need to feel like their efforts are not just rewarded but recognized as integral contributions towards Making BIG Happen. Your compensation package has to tie all of these motivations together in a way that's clear, equitable, and integral to the company's top goals.

On today's show, Jen L'Estrange shares five key insights on upgrading your compensation package:

1. Increase focus on variable compensation. 

2. Communicate clearly about how compensation is structured.

3. Incentivize both short-term performance and long-term strategic objectives.

4. Provide non-monetary motivation for team members. 

5. Benchmark salaries against market data rather than relying solely on cost of living adjustments.