Like great entrepreneurs, Todd and Sean saw a need and built a company to fill it. Sensing that e-commerce was about to explode in the late 1990s, they decided to start a company to supply these firms with fulfillment services. Right on queue, business took off. However, they had to overcome early stumbles in hiring the right people for the leadership team before the business was on solid footing. Today, people, culture, and systems keep the firm on the Inc. 5000 list.